Total Quality Management in Saudi Company

Introduction

Total note focussing is the latest Buzzword in solicitude literature. While the principles and philosophy underlying the concept evolved since the sixties, increasingly, modern management atomic number 18 embracing the concept as a cure-all to all their organizational performance problems and sustainable competitive advantage.

Total tint management, many proponents argue, is a viable competitive strategy. It has had profound government issue on assembly line performance, and continues to enjoy prominence in the business world in the 1990s (Waldman, 1993) . Waldman for example argue that TQM offers increase tone and efficiency, less waste, higher productivity, and enhanced customer satisfaction. Other studies such as Sohal et al (1993), The international quality study conducted by the American quality foundation (1993) have had similar conclusions.

Therefore, it is no wonder that companies are increasingly switching to TQM in the smell of globalization and the opening up of hitherto closed economies/Markets and increased competitive pressures.

In this paper, to start with, we shall offer a definition of TQM followed by a general set of features, which characterize TQM organizations. Then we shall bear at the philosophies and practices of one organization that professes to have adopted TQM and critically examines to what extent these fit the literature on TQM. Finally, we shall conclude with a set of recommendations, which are deemed necessary for the company to comply with TQM principles.

Definition of TQM.

Total quality management has been defined by chase and Aquintano, 1995 as:

Managing the constitutional organization as that it excels on all dimensions of products and services that are important to the customer .

Total quality management is about leadership, think and improvement. An integral part of TQM system is continuous improvement with a philosophy of product and process improvement as a never-ending journey.

Total quality management; if properly enforced has a significantly...

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