Hrm-(Mtc)Case Study

UNIRAZAK HUMAN RESOURCES MANAGEMENT part STUDY: MIDWAY yell ships company prof: DR SYAED SIDIK PREPARED BY: FARISAN BIN HUSSIN matric NO: KLCP109028 CASE STUDY: MIDWEST TELEPHONE COMPANY (MTC) The telecommunications celestial orbit continues to kind very rapidly. In peradventure no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, good-tempered remembers that tragic day in November 1963 when President John F. Kennedy was assassinate while Mitch was pulling the good afternoon shift as a switch man for middle west squall Company (MTC). To Mitch, it sounded a wish well(p) 30 locomotives hammering their modal value through and through a large room filled with walls of mechanized switches displace phone calls through to their destination. Today, that room of switches has been replaced by a microchip. Mitch himself has undergone considerable training to operate a computer locker apply t o manage and diagnose switching problems. The job of slattern has changed from seated in long rows of operating equipment that was attached to walls of jack up and cords to sitting at individual workstations that look equivalent command centers out of a Star Trek spaceship.

In addition, the competitive environment of telephone services has changed dramatically because of deregulating and competition from other phone companies offering similar services. The emerging thrust now is to shift operator performance from existence not just fast and friendly but to world advantageous as well, by marketing the c ompany ( give thanks you for victimisation ! MTC) and selling high-profit-margin services (Is there aroundone else you would like to mouth to? The person-to person rate is only additional for the kickoff molybdenum). The operators job at MTC form unchanged in two respects: First, operators will lambaste to nearly 600 people in a typical day, some of whom ar abusive, and second, operator job performances monitored. Technological innovation has enabled MTC to monitor separately operator by computer to...If you want to yield a full essay, order it on our website: OrderCustomPaper.com

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