Speech: Continuous quality improvement programs versus process reengineering.

In todays fiercely competitive environment tonicity must be emphasised through all aspects of the business, but this is more laborious than it sounds. Quality is not something that can simply be apply to a product, as there be various factors that bestow to achieving quality. So what is the best way for businesses to achieve high levels of quality?

In the past three decades Total Quality Management and butt on Reengineering have emerged as popular quality management programs. These are both localiseed on achieving organisational change, however their goals and methods are clear different, as I will later detail, firstly I will outline both programs using Ford as a case study.

Total Quality Management advocates consider it to be a philosophy, as it encompasses a revolutionary organisational way-of-life that emphasises the need for endless improvement, and fulfilment of customer needs and expectations.

Within Ford appropriate training, masking of technology and system evaluation, have reduced total hours worked per building block from 66 hours to 48 hours. These change have enabled Ford to interdict defects, rather than correcting them, fewer cars have problems and thus warranty is improved. TQMs focus on waste elimination, has also saved the company $(US) 1.7 million worldwide and $731 million in 2003 alone.

Total Quality Management is base upon continuous incremental change, for this reason some think this is sole(prenominal) compatible with the calm wets metaphor, and thus redundant in todays environment.

Process Reengineering stresses the need for revolutionary change within the white water rapids metaphor, by simply throwing out conventional wisdom, and applying a new system based upon meeting customer-needs. For example, Ford implemented a new global database of process knowledge where any variance may access experiences of other parts of the organisation. This resulted in legion(predicate) decentralised, local databases being replaced with this system, enabling Ford...

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