Event Planning

Vietnam National University The University of Social Sciences and Humanities The cogency of Oriental Studies BUSINESS ENGLISH PLANNING guinea pig SUCCESSFULLY t separatelyer Tr? n Cao B? i Ng? c, M. A Student Nguy? n Th? Thien Thanh Student code 0665339 Class Australian Studies 06 Ho khi Minh City November 27th, 2009 CONTENT I. Pre- mean5 1. Forming a team and assigning t films5 2. sixth senseing6 3. Defining your incident7 4. 4. dis rump program goals and objectives8II. prep face8 1. Summary8 2. Planning9 1. drawing off bud submit9 2. resultant activity leaning/ give rise a plan of action12 3. After the font24 3. Create impression metreline24 III. Evaluation of effect27 interpolation Chances be, at ab show up place in your life you get to constrain or sponsored organize an situation. Remember your birthday parties growing up? at that place must grant been some pass in mind involved, such as leaf node produces and intellectual nourishment. Accordin gly, most aforethought(ip) imports, especi eithery in the business world, require introductory arrangements and preparations. Planning conferences and bearings has e nonplus a skilled profession these eld. Conference and meeting planners, in addition seen as case planners organize, set up and untangle sort outs and meetings and doctor trustworthy they function smoothly with come forth either glitches. These items range from first-birthday parties to political fundraisers, anniversaries, fashion shows, cross mood launches, conferences, graduations, and reunions, to name bargonly a few According to a youthful report, it takes about 150 hours for a planner, working with her staff, to produce a major(ip) position from cast down to finish. You do the math.Millions of regularts multiplied by hundreds of hours spent supply equals some, m some(prenominal) opportunities for those entering this field. Events help our organizations educate the public about environmental issues, give the public a chance to get involved in campaigns, raise capital, and publicize our organizations and their campaigns and activities. Events do non just magic eithery come together. For all conference, concert, dinner, or lecture, a dedicate group of pack worked together to plan and execute the yield. Planning an event means more than than just deciding to be book one and moveing to pull it together by the seat of your pants.Planning involves taking necessary steps to accomplish a goal. When events atomic fig 18 planned, hang-ups, which lots destroy an event, back be dealt with much more easily or some cadences be avoided all together. For example, events argon often ruined when weather turns foul or a speaker drops out. However, if the event was planned, an alternative location shag be booked, and backup activities planned in the absence of a speaker. These following steps to victorious event cooking go forth provide you the event planner with all th e various underlying t call fors involved in event planning.The keys to successful event planning lead put one across your event a successful one, no matter how bountiful or small the event, the purpose of the event or whether it is personal, business, entertainment or other(a)wise. I. Pre-planning Pre-event planning, as outlined in this section, get out be among the most eventful steps you impart take on your path to a successful event. You may declare heard the phrase, If you dont know where you are deviation, any path allow take you thither. Its true. Without knowing where you are going and why, you might as well set out on your journey and be content wherever you happen to arrive.You would not locomote a family vacation with this attitude, would you? Thus, key factor to a successful event is that it is well planned with plenty of time to make authentic things are done as required and within time frames set down. Dep removeing upon the typesetters case of event, v isit to plan the event at least 6-9 months forrader the absolute date happens to allow for success. This withal allows for any potency problems to be unflinching in plenty of time. at a time you cycle through your first year, pre-event planning for the following year begins the day after your event.In other words, what is dress hat and most successful is to never go out of business to have one events conclusion lead directly into the beside events preplanning. This is the best way for organizations to continue to improve, reduce burnout of staff, and rifle the cycle of reinventing the wheel. In fact, the more you follow planning as a continuum from one event to the next, the easier it gets to achieve success. 1. Forming a team and assigning Tasks First, path an event alone can be real difficult, so its important to recruit others to help. Be trusted the members of the organization are invested in sponsoring the event.They get out be more likely to follow through and i nsert in all the planning expound if they feel a signified of ownership for the event. Designate a chair person for the event to coordinate and supervise the entire process. Be current that all of your team to receive out all the proper forms and obtain signatures. List the interests, abilities, and talents of the concourse in the group. For instances, who like to plan, who are skilled at handling logistics (such as organizing parking, purchase supplies, and coordinating pop the questions), and who can come up with original ideas for event- and cause-related publicity. Provide opportunities for everyone to perceptivity ideas for the groups work Trim down the disposition you gravel and set some priorities. Factor in how well the ideas match the interests, abilities, and talents from the sign list. Put it all on a calendar, and then take into sexual conquest other payloads, like exams, holidays, or other busy times. couch coordination roles, tasks, and do a reality take care on time tables and workload. Many groups create an overly ambitious plan the first time. hold on in regularly on the progress of your plans. 2.Brainstorming You would be surprised on how many great ideas your group can get from a ten-minute brainstorm heres how to do it It is really important to create a primary planning framework at the start. It is surprising how often lot get carried away by a big idea and rush into planning it, without thinking through who the message is aimed at, what kind of effect it will have on its audience or even what the objectives for it are. If you do not take hold objectives early on, you will not be able to judge whether you are going to get the results you hope for.So, think through the answers to the following questions The 5 Ws why? who? what? where? when? may seem blindingly obvious, hardly the answers will help pro ache your planning on course WHY Why do we loss to build the event/action? Whats the nature of the opportunit y? WHO Who will do it? Who are our potential allies? Who are our partners? Who is our target? Who do we essential to influence? Who is our audience? Who will participate? Who is going to do all the work? WHAT What kind of event do we indigence to flirt? Outdoor? Indoor? Site-based?Is it business related, purely social, or somewhere in between (Celebrations (fairs, parades, weddings, reunions, birthdays, anniversaries, first communions) (Education (conferences, conventions, meetings, graduations) (Promotions (product launches, political rallies, fashion shows, conventions) (Commemorations (memorials, civic events) WHERE Where do we hope to do it? Venue? Site? Is the place operable? Consider seating, parking, approachability for people with disabilities, transportation, and any permit that may be required. WHEN When do we destiny to do it?Is it time critical? Is there an external agenda operate this? Is it weather-dependent? get out any other events conflict with your date? survive(a)ly there is one other vital question, and that is HOW How much is the event going to court and where will the notes come from? How long will your event expire? Once you have concrete answers to the questions listed above, you are ready to move on to split the programs goals and objectives. 4. determinedting program goals and objectives One of the immensity to pre-planning is setting objectives or goals. In collection to do this, keep in mind these things. 1.Summary When planning an event bespeak to consider a checklist of primary factors. They are (Datewhen the event will be held. ? Locationwhat city or town it will be held in. ? Venuewhere will the project/event be held e. g. hotel, motel, conference centre. ? Budgetdraft budget including expected income and expenditure. ? Speakerswho is going to speak/run the event. ? Inviteeswho are you targeting to attend the event. ? Sponsorscan you obtain sponsors for the event and who are they. ? Timelineproject plan timel ine for the event including responsibilities for each item. Materialswhat in orderion is required to give to attendees. ? Collation pungency of all stuff and nonsense required for the event. ? Advertisinghow going to advert the event? And in what forms e. g. radio, newspaper, or email. ? Mediainvite media to attend event (if appropriate) or advertising of the event. 2. Planning At the initial meeting, deal to set up a number of objectives and form a timeline for the project or event. grievous to plan the event with plenty of time to allow for all aspects of the event to happen without too many problems.Keep everyone in the loop so as all aware of what is contingency and what every person is dealings with means no double ups and some ac searchability to make sure everything is done correctly and within the time frame set. The dates on the timeline do not have to be set in concrete, but impoverishment to be flexible enough to make sure everything is covered. You should hold a m eeting every two hebdomads with the committee/organizing group, just to check that everything is happening as it should be and everyone envisions at what stage of the timeline the event is at.Be sure that Assign tasks and roles appropriately Determine who will actually be carrying out the event Instruct clarify expectations as to who will be prudent for each role and how exactly will they fill the role drive as many people as you can because people admire harboring something that they played a part in planning/organizing 2. 1. Draft budget Budgeting for an event reflects on a number of equals and necessitate to be as detailed as possible otherwise, you can end up spending more than you anticipated.Therefore, identify the sources and amounts of potential re locus and expenses, and decree for realistic and necessary true cost and revenue updates. If you are not able to have exact figures for some of this, estimate you can invariably correct this once you have underpi ned figures and can change this for the lowest budget. (Speakers In initial inter-group communication with these people, check availability for the dates you have fixed on. Establish with them if there are any costs to payment fee, airfares, and accommodation. be there any additional costs like incidentals e. . taxis, meals? Is anyone come with them? Do they contend transport? A key point to in addition ask is what are their requirements for the event e. g. are they presenting the topics on Power Point, can they supply with copy, how much material do they contend for the handout material or folders? cite that your section would usually buy the speaker a gift of thank so this cost take to be rig into the budget. totally of this training needs to be established at the start to give you an indication of what sort of costs will be required. (Venue about places can ventilate you pricing by email this is helpful in preliminary draft budget planning. Pricing will reflect cos t of way of lifes available (for the event), style of seating, pricing for food and beverages, electronic/AV requirements e. g. selective information projector. They may offer discounts on room rent or accommodation. Check when you need to confirm. (Sponsorship Need to guess at whether we can get sponsorship for the event? And if so, in what form will it be e. g. money (donation towards costs), full cost or half(a) cost of the event, may deal to pay for speakers only etc.What requirements do they have for handout material, if any? Can they supply pens, pads etc. Need to discuss this right at the beginning of planning the event and make sure decision is clear and in writing to all parties. Need to address and find out what they want out of the event and this in turn will prompt the budgeting of both expenditure and income. (Event Materials Need to determine what is going to be presumption to the attendees. Need to follow your organization standard folder presentation. Need to convention cover for each event and need to allow enough time for printing of covers and contents etc.Need sponsors logos (electronically). An agenda, contents page, list of attendees (if rele cutting edget) to event, rating form all need to be make upd upon, the format designed and then allow time for printing plus collation of the material once printed. Need to allow time for couriering of information to venue (if necessary). All costs for this need to be examined and set up into budget (Advertising and Media here(predicate) need to address who targeting to attend the event, how they will be invited e. g. invitation in mail, electronically. just about form of registration system to be install in place ideally with one person only (so as not to spear carrier any work and to have control over invoicing registrants etc). How much do we charge for registration fee Need to look at all costs (estimates) to manipulate we have a successful registration fee. Do we need to involve t he Media? if so do they come to the event, can they serve well in promoting the event forrader? Need to ask these kinds of questions and over again look at relevant costs. ( none a) Finance the event before it happens. Know where the money will be coming from. Never plan to finance an event from registration fees, ticket sales or gate receipts. b) A nigh(a) way to finance an event is to create a fundraising arm of the production. *Note that the event itself and the fundraising effort should not be mixed. A easily way to avoid any overlapping of the two is to assign a several(predicate) planning team to the fundraising. These are two different responsibilities and they should be planned separately. c) There are three types of fundraising effort to cover the cost. The first is a strategic alliance.Co-branding events not only provides more name recognition for your events, but it is alike a way to help cover the expenses of the event. The second woof to consider is sponsorshi p. This option allows you to generate money, but not share as much of the spotlight. The third option is charging for attendance. Depending on the type of event you hold this can be a positive or negative thing. EVENT BUDGET TEMPLATE Event _____________________________ Date ______________________________ Expense Estimated Cost actual Cost Facility Fee Rentals (tables, dishes) Presenter/Entertainer Fee Audio/ ocular Equipment Advertising/Promotion gradeing Postage Food/Catering Decorations passage Security and Technicians Other ____________ Other ____________ Total Expenses _______________ _______________ Revenue Estimated Revenue veridical Revenue Ticket Sales Food Sales Vendor Fees Event Sponsorship Donations Other ____________ Other ____________ Total Revenue _______________ _______________ 2. 2. Event activity list/ Create a plan of action The Events Activity List is good tool to use when organsing a functi on as each point is raised and completed, it can be ticked off.This means nothing is forgotten and it is also a double check from the timeline document. also if you are away for any reason, someone else can easily see at what stage you are up to with the event organization. ( Date Set a date and check to make sure it doesnt conflict with your target audiences industry dates, convention dates, holidays. Need to consider at least two dates so when planning the venue, you can work around any clashes that may occur. Have some dates in mind and contract the venues to see if they are available on those dates. ( Location When booking a venue, make sure it aligns with your objectives and goals. Look at your rough agenda and find out what the ideal quad would be to accomplish the events goals. ompany will incur for the event. Once you have outlined space needs for the event, brainstorm some perspective places for the event and make visits. onwards you head over to visit a office, sketch a list of criteria and questions for the facility and its staff. Visit several so you can make an strong comparison based on the events needs and budget. Check list for facilities Is the venue centrally located? Does the venue provide plenty of parking? Is the venue located near public transportation? Will the venue brave out our food needs? Does the venue provide for adequate space? Will the venue support our technology needs ( Speakers and performances in advance recruiting any speakers, decide what roles the speakers will play as well as how many speakers you will need in each role. Next, brainstorm a list of the people you would like to fill the roles youve defined. Next, start recruiting the speakers and performers. Start by making a packet with information about the event, your group, and a letter explaining why you want them to speak or perform at your event. Include a reply card and self-addressed, stamped envelope for your speaker prospects to return to you with t heir availability, contact information, title of their talk, audiovisual aid needs, how the speaker should be listed on the agenda, and housing, food, and travel needs. Send packets to all of the potential speakers on your brainstorm list.Once the packets have been out for about a week, make follow up calls. Follow up calls show your commitment to the event and make speakers feel more welcomed to the event. While on the call in, try to get a commitment and provide the speaker with all of the information they need to make a decision about attending the event. They need to supply you with their requirements for the event. What AV requirements do they have, are they bringing their presentation on disk or laptop? Do they need a data projector etc? What papers/material do they have for the folder(s)? Make them aware that we need this information at least a month and a half before the event, not the week before not acceptable.If possible, make arrangements to accommodate the speakers a ccount and travel needs. In addition to your initial recruitment of speakers, you should also devise a backup plan for speakers. Its inevitable that one or more of your speakers will cancel closer to the event. If you are ready for cancellations, it will have little to no affect on the quality of your event. Go back to the list of speakers you brainstormed early in the planning. Make sure you have all necessary contact information and can reach each of them if you should need to. The back up plan will help your group plan ahead for possible pitfalls, making for smooth sailing no matter what curve ball is thrown your way.Contact speakers one week before the event and confirm their attendance, how they wish to be listed, and when and where they are speaking. Once a speaker arrives at the event, give her a name tag, incite her of when and where she is speaking, and make sure her needs have been met. Have a volunteer take the speakers to the space they will be using and make sure there is always someone available to introduce your speakers and performers to the audience. Finally, offer tokens of thanks and appreciation to the speakers and performers. Also we usually purchase a gift for overseas speakers something based e. g. wood, stone etc ( Catering Depending on the facilities, you have several options for table service food.Initially you will need to consider what kind of food you will serve. Get quotes from different venues look at cost and what they are offering. Is the food what you want? Can you change any menu supplied? Need to look at these sorts of things. No matter how you choose to feed the crowd, keep in mind dietary restrictions such as diabetics and restrictions on salt. Once unyielding on venue, look through menus and decide what you want to use for the event. Before you move on have an idea of the number of meals or snacks world served at the event and how many people you will need to feed. close estimate food amounts through a careful head count to minimize waste. Same with beverages as well. ( Equipment needsFor every event youll need to plan for equipment needs, which can include everything from tables and chairs to audio visual equipment to written materials. foreshorten a look at your rough agenda and the list of requests from speakers and performers. Then, make a list of all of the equipment you will need for the event. Also, sketch out the layout for the event. Now, use the checklist below to prepare the equipment for the event. Make sure you leave room in your timeline and budget for acquiring the equipment you need. Some venues allow you to bring in your own equipment or equipment that you have hired specifically for the event as well. Checklist of Possible Equipment Needs ? overhead projector ? VCR/TV ? microphones flip charts with markers ? teetotal erase/chalk boards with markers or chalk ? cups and fresh water ? rostrum ? megaphone Have to decide who you are targeting for the event. Then decide what ki nd of invitation you want i. e. printed invitation, electronic email flyer, booklet etc. All of these will have different costs associated and all costs need to be budgeted for. Also a time frame for getting anything printed allow 2-3 weeks 2 months before, so will be able to send out the printed invitations 4-5 weeks ahead of the event and arrange to have follow up calls i. e. someone to ring every single person who has not replied about their attendance to the event.It is time overpowering but done properly usually can increase metrical composition significantly as not everyone replies to invites, often they just arrive. This doesnt help your section with catering, handout materials or seating for the event or budgeting so its important to follow up. Suggest once you have an invitation list (either printed or electronic) supply list to Administrator so they can confirm attendance/non attendance of invitees. ( Publicity This is promotions or basically letting people know about t he event. *Remember part of a successful event is to actually have patrons. Without satisfactory support your event cannot be counted a success. This area requires much attention and effort. It may also be a long- term process. Remember that the advertising should be geared towards the participants you want to target. This is things you will need to take to the event such as handouts, paper, markers and white board, name tag etc. (Name badges (usually Administrator) need to be made 1-1/2 weeks before the event. Be sure to consist of persons name and organization (do not put titles etc). Include badges for speakers as well. paper, stapler, scissors, paper clips, drawing pins and anything else that people may ask for or that you can use so as not having to ask the venue as sometimes they dont have them. Gifts for speakers/guests especially overseas guests are necessary.Decide on awards items and identify sources to purchase them. transmit cost into the budget for this. Needs to be gi ft wrapped and have a thank you card attached. ( Photographer If you need one for the event, book them well ahead of the event, as they are hard to get, would suggest 3-4 months before and again ring 2-3 people and get quotes. Once booked put all contact details on canvass for ease of adit by anyone else who may have to contact them. Make sure they understand what your company wants from the photos. ( Logistics & Contingency Plans Good logistics planning ensures your event will run smoothly. Prior to the event you need to send out communications to event staff. runging to scheduleReceptionist Make sure they are prepped with a cheat sheet if people call. Technical Staff Make sure they are rest by and know you need the servers to be free of any bad processing. Runners Get a few people to help as mandatory. gibe Runner and Receptionist and create information cards. Q&A Managers Have someone assign to handle the Q&A and chat. Plants or audience seeds Have someone dialed in a nd armed with a few questions to get the Q&A rolling if necessary. moderate the following Technology Phone lines and Web technology for all calls (test yourself before sending out. and make arrangements for the archive recording. Rooms Made available for presenters and support team for all calls.Equipment Laptops, servers, phones, back-up equipment, etc. for all calls. Contingency Plans Backup Equipment Modem and remote. conversation Line Have a direct line with the operator at all times. Send your team and speakers an e-mail with everyones contact information in case there is a problem. ( Emergency Services (such as ambulance service, secured money transfers and handling through a reputable security company). These need to be on the scene or on call during the event *Very important The little things make a big contravention Always do one more check to validate the logins and phone numbers. Have water near each speaker. Have notepads and paper available.Print hard copies of all the presentations One copy for you and one for each speaker. essay backup equipment. Create and post quiet signs. REMEMBER Over-communicating is better than under-communicating evermore send reminder notes during the event process and planning stages. ( Running tab This is a breakdown of the event on the day, broken into 10-15 minute intervals (see example). All staff and speakers/guests will get one of these so as they know exactly what is happening on the day and who is speaking and for how long. There is protocol to follow when scheduling speakers as well. Heres a experiment checklist for an event that will help you work out what needs to be done and make everyones jobs easy to follow. Date (function date) Start time Finish time Location address Location phone number VIPs Name Position Organization Phone number Special Mentions Name Position Organization Phone number diagnose Contacts Name Position Organ ization Phone number RUNNING winding-sheet Item Action Responsibility Budget Deadline deald Required SIGNAGE turnout Quantity Delivery Placement Removal Storage Other credential Venue Hospitality Cash Other TICKETING Branding Quantity Staff Outlets Other 2. 3. After the Event The final stage of the event entails change up and thanking everyone who helped make the event happen.Organize a clean-up crew to make sure the facility is as clean. Do not forget to send thank you notes to speakers, performers, organizations, and volunteers who made the event a success. After all is verbalize and done, get together with the members of your group and evaluate the event. Discuss what worked well and what should be changed for next year. Do not forget to look at whether or not the event accomplished its goals. Finally, celebrate your ac complishment and reflect on a job well done. 2. Create event timeline (One year Set date and site for your event Develop goals and objectives for the event Develop the shank for event Draft version of revenue & expense budget.If this is a fundraising event, contact the federal agency of College Development, Marketing & PR. (Six Months conduct facilities, services, and contracts Prepare Event time table Construct a realistic budget for event. Building revenue sources is very important. Set event pricing. Leadership structure of event identified fasten staff responsibilities Create a plan for use of volunteers how many needed & outline of duties Establish publicity plan in conjunction with Office of College Development, Marketing & PR Prepare press releases Design draft of invitation bundle & related materials Prepare guest lists Draft program and script Negotiate for special speakersGet lists of A-V equipment needed by all participants Negotiate with site and catering managers S olicit or purchase giveaways and/or souvenirs (Three Months Clarify details and book of instructions for menus, receptions present site layout, sound & decorating Complete in-kind solicitations Prepare checklist for items & people you need at event Arrange for a lensman Arrange for recording/taping Finalize design for invitation, program & materials (Two Months Event invitations send out Monitor invitation response exquisitely tune event schedule Fine tune event program timeline (One Month Make or order final visuals Order necessary signageAlert press if coverage is desired Make detailed arrangement charts Arrange for last minute comeback of papers, handouts, if needed Confirm all agreements in writing with speakers, suppliers, etc. (Two weeks tack together checklist & materials for event Prepare releases for invited media Arrange for any VIP transportation, such as out-of-town invited speaker pickup at airport Reconfirm all arrangements with suppliers (food, shipping, audio -visual, etc) Set seating charts if needed Schedule any rehearsals needed (One Week Prepare name badges Order any VIP amenities (Two days Go over your checklist Review plans with LeadershipCheck on reach of all shipped materials and equipment Secure storage of materials and equipment Check handout materials Reconfirm photographer (One Day Check weather report for possible effect on event Review plans with electrician and other facilities staff Arrange to meet speakers and special guests Distribute duplicate event setup plans to staff Final briefings to staff on responsibilities Finalize meal guarantee if necessary with caterer place rehearsal (Two hours Check room/venue setup Check micros and PA equipment Check A/V equipment Arrange handout materials for use Check for necessary personnel Check for signage in place (One Hour interpose invited speakers to other participants Check on place cards, if appropriateCheck on recording/taping operator Check lectern light and stage props Gi ve program participants any last minute instructions (After the event Pay all invoices Write thank you notes and send gifts Complete your expenditures and match to budget After the event, it is crucial for the group to evaluate your efforts. The evaluation process should consist of the following (Audience feedback Make sure that you conduct an adept evaluation of the event for a greater chance of future tense success. Brainstorm a list of the things that worked and made the conference a success and a list of the things you would change the next time the group organizes a conference. drive questions such as (Did you feel the events goals and objectives were accomplished? (What area(s) did you think went well? (What area(s) did you think could have used improvements? (Which vendors should be used again? (Which vendors should not be used again? (What items/services were missing? (Was the event well attended? (Was informal and formal feedback about the event positive? You can distribu te the evaluation by mail, email or having it available on your organizations website/event website. Keep evaluations on register for future reference and record in a place where future members of the group will be able to learn from your efforts.It is important to return to celebrate your success and to thank everyone who contributed to the success of the event CONCLUSION In many ways, event planning is linked to advertising and marketing. The planner needs to imagine the event is a product or brand, and then develop and promote it in a creative way. Ultimately, whats important is that the attendees (the consumers) have a positive experience that leaves them feeling good about the organizers. The aforesaid(prenominal) applies whether the organizer is a business, charity or family. You need to be a well organized worker who is skilled in co-ordination, particularly with respectfulness to logistics. Your presentation and communication skills should be excellent, and you should b e able to motivate other people.Knowledge of marketing and press relations is invaluable, along with a creative approach to solving problems and making things happen. Above all, you must be a hard worker, who is prepared to put in extra hours to ensure that the job gets done within budget and on time. This work requires perfection, so you must be willing to pay attention to every detail. Not every event will fit perfectly into the following schedule and youll have to use your best judgement on handling last minute mishaps that may happen despite superb co-ordination and arrangements. Event Planning has become more of a necessity nowadays. It has become a fundamental part of the society, to help us to run smoothly the events, with everything professionally organized.No doubt, time is money nowadays and managing events at such short notices becomes even more impossible. Especially when behind every function success is to be certain. Thats why, we Event Planners are here for. Making ev ery cause more unique, outstanding, lively and of course memorable that every attendees admire. As long as you have the desire, your rewarding is your clients satisfactory. REFERENCES Vietnamese 1. Nguy? n Van K? t, CD-Rom Tai li? u mon Nghi? p v? thu ky van phong 2. PGS. TS. D? ng Th? Thanh Phuong, ThS. Nguy? n Th? Ng? c An, Nghi? p v? thu ky giam d? c th? i d? i m? i, NXB Th? ng Ke. Websites 1. http//www. tuvannhansu. om/cong-nghe-cham-soc-khach-hang/cong-viec-thuong-ngay-cua-dich-vu-khach-hang/102 2. http//www. tuvannhansu. com/cong-nghe-cham-soc-khach-hang/cong-viec-thuong-ngay-cua-dich-vu-khach-hang/97 3. http//www. snc. edu/planning/program. hypertext mark-up language 4. http//docs. google. com/viewer? a=v&q=cache5KR8QIMiwbQJwww. feministcampus. org/fmla/program-materials/pdf/6 EventPlanning%2520thru%2520Public%2520Speaking. pdf+planning+event+successfully&hl=vi&gl=vn&pid=bl&srcid=ADGEESgeL87csTsCUPENPIDFJaZDY8wSPoKRETYYrbx3EehSnzVVWY419IrG PCtBXBdHIF_24Da9BhjQHoH99ZN4gM_BGp wlPXIuRynGW0PFrXAxW7-oF7A95hm0BHL120w0CliGmvEj&sig=AHIEtbT9Fp8dgvD44PJCZqPLmt4Zz0Mncg 5. http//www. girlmeetsbusiness. com/plan-event